Who are we?
Silver CT Sdn Bhd (registered under SSM as Silver CT Sdn Bhd Co. reg no. 924984-A is an online store which sells Household products.Silver CT Sdn Bhd has been founded and established since 2010. Since then, the company has been growing everyday. We strive to be one of the top and best reviewers and providers of pomades and all things about hair care out there.
What do we sell?
We offer the best quality Household Products online which you'll hardly find in the market! On top of that we work hard to curate and give you the best information on the latest and the best hair care products.
Why choose us?
We ensure you that our main focus will be in quality of the products. We will make sure that customers get the best quality from us and we serve all customers as VIPs.
Friendly Customer Service
We won't serve customers with an attitude of “because-this-is-my-job”. We make sure customers will feel comfortable throughout their shopping experience. If you require our assistance when shopping, we'll provide you with the best support you can find online.
How to contact us?
If you have any doubts/suggestions/comments about us, our products or our site, do not hestitate to contact us! Call us at 017-542 07008 or drop us an E-mail : [email protected] We'll get back to you within 24 hours.
Silver CT Sdn Bhd (924984-A)
Lot 3070, Jalan Kota Jaya
Taman Kota Jaya
Email a; [email protected]
Monday to Friday (9am – 6pm)
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
Terms and Condition
Upon logging into the system, you have agreed to our terms and condition and all the policies stated. We also reserve the rights to amend the policies without prior notice.
Return & Refund Policy
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Silver Ct Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.
Please return your purchase to the following address:
Lot 3070, Jalan Kota Jaya
Taman Kota Jaya
SHIPPING AND FULFILLMENT POLICY
Shipping and Fulfillment
Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours.
Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.
How do I track my order status?
You can track your order online 24 hours/7 days by following these steps:
1. Go to shipping courier provider
2. Enter your tracking number.
3. Press "Track now" to process
If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 24 hours after shipping
Please contact us at 017-542 0700 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
When will I receive my Order?
After your order is shipped out, you can expect to receive your order within the following time frame:
3 - 10 working days (except Sunday and holidays)
Please reach out to us by 017-542 0700 if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 1 to 6 business days
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
Is there any domestic area in Malaysia that you cannot deliver to?
Silver CT Sdn Bhd can deliver to within Malaysia only at this moment. If we cannot deliver, we will notify you.
We work in partnership with all major Logistics companies.
Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house address or office address.