FB Live Solution is under the flagship of Play Art International . We are established in 2018 and is working closely with the government agency MDEC. We are a company that sells FB Live system to our clients.

We can be contacted at weng.aries@gmail.com or call us at +886932340286. Our address is 12F, No. 900, Jingguo Rd, Luzhu District Taoyuan City, 338018 Taiwan (R.O.C).

Privacy Policy Collected Information We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site. Personal Identification Details Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events. Confidentiality Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time. Changes to our Privacy Policy FB Live Solution has the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website. Security our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

Refunds and cancelations Given the nature of digital software, we do not offer a refund or credit on a purchased subscription unless we have made changes to these terms that materially affect you to your detriment or as required under Malaysian consumer law or other relevant consumer protection laws. If you would like to request a refund or credit you should open a help request. If you cancel a subscription due to us making a change to our terms that materially affects you to your detriment then you will receive a refund for any whole unused months remaining in your subscription period. We will assess refund or credit requests on their merits. There is generally no obligation to provide a refund or credit in situations like the following: you have changed your mind about your subscription; you subscribed by mistake; you do not have sufficient expertise to use the Features made available; you ask for goodwill; or you can no longer access any of your desired Features because they have been removed from Hotsnet Malaysia. If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in the currency Hotsnet Malaysia offered to you when you purchased your subscription (either MYR or SG Dollars), under the rules of the payment method.

SHIPPING AND FULFILLMENT POLICY Thank you for your purchase. Once we have confirmed your payment, we will prepare to setup/ renew your system via Teamviewer within 24-48 hours.