Welcome to Ariana Lisa Live Shop! We are a trendy fashion brand dedicated to bringing the latest styles directly to your doorstep. Our collection features a wide range of high-quality fashion items, carefully curated to keep you stylish and confident. With our easy-to-use live shopping platform, you can browse, shop, and interact with us in real-time. Our goal is to make shopping fun, convenient, and personalized, ensuring you always have the best experience with us.

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to chat about the latest trends, feel free to reach out to us. Contact Person: Steven Khor Chow Siang Email: arianalisalive@gmail.com Phone: 012-632286

Your privacy is important to us. Ariana Lisa Live Shop is committed to protecting your personal information. Information Collection: We collect information such as your name, email address, shipping address, and payment details to process your orders. Use of Information: Your information is used solely for the purpose of fulfilling orders and providing customer service. We do not share your information with third parties without your consent, except as required by law. Security: We implement various security measures to safeguard your personal data. However, please be aware that no online transmission is 100% secure.

Return and Refund Policy At Ariana Lisa Live Shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Returns Eligibility: Items can be returned within 14 days of receipt for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Non-Returnable Items: Certain items are not eligible for returns, such as sale items, gift cards, and any items marked as non-returnable. Return Process: To initiate a return, please contact our customer service at arianalisalive@gmail.com or call 012-632286 with your order number and reason for return. We will provide you with instructions on how to send back your item. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Refunds Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Partial Refunds: In some cases, only partial refunds may be granted, such as items that are returned damaged, missing parts, or not in their original condition. Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at arianalisalive@gmail.com. Exchanges Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with the details, and we will assist you with the process.

Shipping Policy At Ariana Lisa Live Shop, we strive to get your orders to you as quickly and efficiently as possible. Shipping Areas: We currently ship nationwide within Malaysia. Processing Time: Orders are typically processed within 1-2 business days. Shipping Time: Standard delivery takes 3-5 business days depending on your location. Shipping Cost: A flat rate shipping fee will be applied at checkout. Free shipping is available for orders above RM150. Tracking: Once your order is shipped, you will receive a tracking number via email. Terms and Conditions By using the Ariana Lisa Live Shop website, you agree to the following terms and conditions: General: This website is operated by Ariana Lisa Live Shop. By accessing and using this website, you agree to comply with these terms. Products: All products available on our site are subject to availability. We strive to ensure the accuracy of product descriptions and pricing, but errors may occur. Payments: Payments must be made at the time of purchase. We accept major credit/debit cards and other payment methods as indicated on our website. Returns & Refunds: We offer returns or exchanges within 14 days of receiving your order, provided the items are in original condition. Refunds will be processed within 7-10 business days after receiving the returned items. Liability: Ariana Lisa Live Shop is not responsible for any indirect, special, incidental, or consequential damages arising from the use of our website or products. Changes to Terms: We reserve the right to update these terms at any time. Please check this page regularly for any changes.